KPMG is a professional services firm offering audit, tax and advisory services; it operates in 156 countries with approximately 152,000 staff, including partners. KPMG’s Global Audit Learning and Development team creates training for the firm’s largest practice. Course material must accurately reflect professional standards and regulations, and provide detailed guidance. The challenge for the training team is to balance technical accuracy with clear, concise training materials that help learners understand complex concepts and immediately apply these concepts on audits in the field.
Because the team writes complex training materials, we created a hybrid course incorporating parts of Professional Business Writing and Writing Technical Reports. Global Audit L & D gave us writing samples, which we used to create before-and-after examples and exercises of well-written documents. We created customized checklists and job aids and gave learners time to work on their own writing and receive coaching from the facilitator.
We started by training the front-line learning and development team, then provided coaching for the partner-in-charge, and finally trained the technical reviewers. Now everyone on the team shares a common language and criteria—they are valuable resources for each other. They are confident that the training they produce is clear and relevant to their learners.
“It’s rare that my team attends a training course where everyone without exception raves about the quality learning experience and expresses their commitment and confidence in putting the learning to work immediately in their job!”