Professional Business Writing

About this course

In-person (2 day)
Virtual (modular, 12 hours)

Skilled writers can create effective documents quickly. Better emails and proposals mean stronger relationships with your customers, and better internal communication means more effective and efficient decisionmaking. 

This virtual course shows you how to address the needs of your readers and how to write emails and short reports that are clear, concise, and persuasive.  

Download course outline (in-person)

Download course outline (virtual)

Who should attend

This course is for anyone who writes letters, emails or short reports to colleagues or external clients.

We suggest a workshop size of up to 16 participants to allow for individual coaching.

What you will learn

In this workshop, you will learn to:

  • Assess your existing business writing skills and pinpoint areas for improvement
  • Use a consistent framework to quickly organize content
  • State your purpose clearly up front, and ask readers for action
  • Decide what information and how much detail to include
  • Use a positive tone to build and maintain good relationships
  • Energize your writing by using a clear, concise style
  • Use writing strategies to influence or persuade
  • Identify and correct common grammar mistakes that erode your credibility
  • Edit your own documents

What to expect

We know that people learn best by doing, so this workshop gives you many opportunities to practice as you learn. You participate in both group and individual projects and receive coaching from your facilitator. You use your own sample documents to assess your writing and pinpoint areas for improvement; as well, you write a document on a topic of your choice to immediately apply your new skills.

You receive a comprehensive manual containing checklists and other job aids plus a tip sheet to help you transfer learning to your work-based writing. You also have access to online resources for post-workshop use.


Clients that provide this course also provide:

Grammar and Proofreading
Email Essentials
Presenting to Groups
Facilitating Better Meetings
Writing Skills Coaching

Not sure which course is right for you? Check our Course Matrix to find the solution that fits your needs.