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10+1 Tips for Better Conversations

  • Webinar: Virtual, 60 minutes
  • Speaker Sessions: In-Person, 90 minutes

Consider how much time you spend having conversations in an average work week. Are you confident that all your communication is productive and strengthens your relationships? If you would like to ensure you spend less time clarifying messages and more time getting work done, this webinar is for you.

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Course highlights

Busy professionals need learning that fits into a busy workday. This 10+1 course provides 11 tips you can apply right away in one-to-one and small-group conversations.

Who should attend

This webinar is for people who need to be purposeful, focused, and succinct in their day-to-day conversations. It is also a useful course for intact work teams.

For webinars, we recommend up to 12 participants. For in-person sessions, we can support up to 100 participants.

What you will learn

  • Establish a clear purpose to keep you focused
  • Use an engaging opening
  • Get to the point quickly
  • Provide the information your listener(s) want(s)
  • Use an authentic style to gain trust
  • Choose your approach—Know when to be direct and when to be collaborative
  • Encourage two-way communication
  • Listen actively
  • Respond to questions
  • Flex how you communicate based on the style of the person you’re talking with
  • End your conversations courteously

What to expect

This course is fast-paced and interactive. Learn our best tips and have fun at the same time. You also receive a tip sheet for future reference.

Course outlines

Webinar: Virtual, 60 minutes

Download course outline
PDF, 69 KB

Speaker Sessions: In-Person, 90 minutes

Download course outline
PDF, 70 KB

Webinars and speaker series FAQs

Your manager or training department will schedule it directly with Wavelength. We occasionally offer public open-enrollment webinars to individuals so you can sign up for a session yourself.

Our course administration team works with your training coordinator to confirm participant numbers and rosters, as well as participant materials and logistics. The team also answers questions and troubleshoots any issues.

About two weeks before your session is scheduled to begin, you receive an email with information about how to join, including login details for virtual sessions and logistical details for in-person sessions. You receive an email explaining what to expect and how to prepare. If you’re using digital participant materials, you also receive these with your email. If you’re using print materials, you receive these when you arrive for your session.

You spend your time learning. Our webinars and speaker sessions are interactive, so you have plenty of opportunities to try out new skills and share ideas as you learn.

Yes! You receive a copy of the PPT for future reference. You may also receive additional materials to use during or after your session.

Typically, there’s no prework for webinars and speaker sessions. If you receive digital materials with your pre-course email, we ask you to have these downloaded and saved to your device to use as you need during the session. Otherwise, just bring yourself and come ready to engage and learn!

We don’t ask participants to turn video on for webinars.

For webinars, you need a computer, preferably with camera and microphone capabilities, with your digital materials downloaded and saved. Although it’s possible to join virtual sessions on other devices, we recommend a computer for an optimal learning experience.

For in-person speaker sessions, bring a laptop if you’re using digital materials, and a pen and notebook if you wish to take notes by hand.

Delivery methods

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Webinar, Virtual

Webinars are perfect if you’re looking for a cost-effective way to entertain, inspire and educate a large group virtually, and you have 60- to 90-minutes. Participants are remote and they can be anywhere in the world, so webinars are ideal if you want to bring together teams from different regions.

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Speaker Sessions, In-Person

If you’re looking for a speaker to entertain, inspire and educate a large group at an offsite, conference or lunch and learn in a 60- to 90-minute time slot, a speaker session is for you. We can accommodate a large group, so it’s cost effective.

What people are saying

This course will provide you with the right skills to make you a more effective and strong communicator.

Grand & Toy 2021

The Professional Business Writing course is a worthwhile course that teaches you the fundamentals of business writing.

Hyundai Canada 2021

I have used knowledge from this course every day since taking it!

KPMG Global 2021

Provides a lot of real-life examples of everyday writing habits to hit home some key principles.

Municipal Enterprises 2021

The course can effectively and quickly improve writing style by pointing out common mistakes, reminding you of grammar rules, and teaching writing processes.

Itau Corpbanca 2022

The professional business writing course improved my business writing skills and built confidence for our day-to-day business communication.

KPMG Global 2022

This is a very beneficial course with takeaways that can be applied immediately to improve anyone's writing ability.

Municipal Enterprises 2021

Enterprise clients

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10+1 Tips for Better Conversations - logo-hyundai-canada-294x147-1
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