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Interpersonal overview - two-women-talking-hallway


Our courses are designed to improve participants’ daily interactions with others

Interpersonal overview - wave-lime-peaks-5-1692x576-1

Mastering meetings and

Consider how much time your people spend in meetings and conversations with clients or colleagues. Are you confident each interaction is positive and productive? Are your people building credibility and strengthening relationships every time they interact?

Participants learn how to:

  • Plan high consequence conversations or meetings
  • Use effective listening and questioning skills
  • Use verbal and non-verbal strategies to enhance their message
  • Use techniques to either generate ideas and discussion or reach decisions
  • Capture highlights, decisions and next steps to ensure follow through

Learn practical skills

In our meeting and conversation skills courses, participants learn practical skills that help ensure they are clear and effective every time they interact with an individual or a group. Participants learn how to turn every interaction into an opportunity to boost their reputation and effectiveness.

Gain confidence

Participants assess their communication skills, practice using new techniques, and encourage each other to improve their meetings and conversations.

What to expect

Each interpersonal skills course helps participants develop the skills needed to interact in different types of meetings: either 1:1 or formal group meetings. Whether they’re facilitating a formal meeting or conducting an informal face-to-face conversation, participants learn strategies to help them confidently stay on task and be productive.

Participants learn by doing. They use their own real-life scenarios as they learn to adapt their speaking style and polish their interacting skills. Participants stay energized by taking part in group exercises and experiential learning activities. Participants have an opportunity to:

  • Plan and design an effective meeting
  • Capture highlights, decisions and actions from a meeting to ensure follow through
  • Use effective communication and questioning skills
  • Use a range of facilitation tools
  • Adopt best practices before, during and after meetings to ensure time spent in meetings is productive
  • Build relationships and convey corporate values and beliefs
  • Use verbal and non-verbal techniques to enhance their message

Our facilitators are experts at creating a safe and supportive learning environment. Participants know that they can share ideas, ask questions, try out new skills and take risks without fear of negative consequences.

Participants have an opportunity to build on their existing strengths and learn new meeting, facilitation and conversation skills. As they practice new skills, they receive feedback and coaching. As a result, they can confidently apply their new skills to all kinds of situations.

Whether your employees are new or experienced, they benefit from the expert coaching and feedback they receive in our courses.

How you benefit from better writing skills


Meetings help attendees get on the same wavelength

Getting together to learn something saves everyone from having to read email chains and search for information individually. Meeting as a group also ensures everyone has the same information. This makes discussion and debate more fruitful, and decisions faster and better.


Meetings enable creative problem-solving

When you put a team together to solve a problem, you get better quality solutions than if you do it on your own. When your team is well briefed, your collective ideas are even better.


Good planning and preparation means greater productivity

When the leader plans a meeting thoughtfully and participants prepare in advance, people come with their best ideas and can make informed decisions.


Good meetings hold participants accountable

When you create a culture of accountability, participants know they are responsible for completing assigned tasks. That’s how projects move forward.


Strong meeting facilitators navigate conflict diplomatically

With strong facilitation skills, meeting leaders can make sure all ideas are heard and points of view respected. This ensures conflict is resolved with healthy discussion, contributing to a positive culture and the best solutions.

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