How to Give Feedback Diplomatically

giving feedbackby Jody Bruner

Have you ever had a colleague eagerly ask for feedback on a document only to have her face fall as you point out all the ways she could improve it? Why, you wonder, did she ask for help in the first place if she doesn’t really want it? Read more

7 Tips for Writing That’s Easy to Understand

email writing

by Jody Bruner

Readers are bombarded with documents today. Most of those documents never get read, let alone acted on, because they ramble and are poorly organized. If you worry that your own writing isn’t getting results, here are seven techniques to help you get to the point and organize your content so readers can quickly find what they’re looking for. Use them and I promise your messages will be easy to understand and remember, difficult to ignore! Read more

The Introvert Advantage

introvert presentationsby Linda Dunlop

Can introverts ace presentations? You bet we can! Case in point: Susan Cain, author of the runaway bestseller Quiet: The Power of Introverts in a World that Can’t Stop Talking. As a studious introvert, Cain spent seven years in her element, quietly working on her book. Then came the hard part—selling her ideas to audiences. Read more

In Praise of the Humble Telephone

phone callby Linda Dunlop

You’ve just spent the day in back-to-back virtual meetings troubleshooting next steps on an important project. It’s all in a day’s work, right? But by evening, you find yourself stretched out horizontally on the couch, drained of all energy. Sound familiar? Read more