York Region

York Region comprises a group of municipalities just north of Toronto. York Region councillors need to read more than 40 technical reports every month. To make these reports more readable, the Chief Administrative Officer’s office asked us to customize a report writing workshop. 

We started by presenting an executive session for the Commissioners and the CAO. Then we rolled out two-day Report Writing for Municipalities courses for all senior managers and report writers—over 500 people! We hear that the Councilors appreciate the talking headers, which allow them to scan the reports quickly. Improving their productivity allows them more time to do their jobs, look after their constituents and concentrate on local projects that really matter in their communities.