Our client is a Canadian global bank that maintains an enterprise-wide Anti-Money Laundering (AML) program. The AML program is designed to deter, detect, and report bad actors who misuse its products, services, and delivery channels to engage in money laundering, financing terrorism, bribery, corruption, human trafficking, or other activities that may violate applicable economic sanctions.
For some years now, we’ve been providing writing skills training to investigators in the bank’s AML program, helping them make their reports clear, to the point, and easy to read and understand.
To encourage lasting change and protect our client’s learning investment, we needed to ensure that managers had the skills to support their teams of investigators.
With this objective in mind, we provided Become a Writing Coach, a short course that shows managers how to give document feedback constructively. We wanted the AML teams’ managers to share a common language and criterion with their direct reports, so they can identify a document’s strengths and weaknesses and provide feedback that builds on what their team learned. We ultimately want the managers to give thoughtful, pointed feedback designed to help their direct reports become better, more confident, independent writers.
The feedback from managers after taking our course was promising. 100% of managers surveyed say their new skills will help them improve their job performance.
Here’s what they said when we asked what they like most about the webinar:
- Honestly, everything. It’s a great topic and the Wavelength team always does such a great job.
- Receiving the reference materials.
- It was very interactive.
- The clear examples and walkthrough of the examples with the before and after.
- Gave me several ways to provide feedback that is more value add.
- I loved that the scenarios were related to our work and not generic. It helped tremendously to see where we can improve. The instructor was engaging, and I appreciated her patience, pace, and explanations.
- Putting a name to it all (the dos and don’ts). Easy to understand and explain to our teams, and also helps us realize what we are spending too much time on (correcting/changing/updating unnecessarily).
