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Business Writing

Business Writing Essentials

  • Course: In-Person, 1 day
  • Course: Virtual, 7 hours
  • Course: Public Virtual, 7 hours
  • Coaching: In-Person/Virtual, TBD

Skilled writers create better documents in less time. Better emails and proposals mean stronger relationships with your customers, and better internal communication means more effective and efficient decision making.

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Course highlights

This course shows you how to address your reader’s needs and how to write emails and short reports that are clear, concise and professional.

Who should attend

This course is for anyone who writes emails or short reports to colleagues or external clients.

We recommend up to 15 participants.

This course is offered publicly, to take with participants from other businesses if you only have a few candidates.

What you will learn

  • use a consistent process and framework to quickly generate and organize content
  • decide what information and how much detail to include
  • state your main point clearly up front, and ask readers for action
  • make your structure scannable
  • energize your writing by using a clear, concise style
  • use a positive tone to build and maintain good relationships

What to expect

We know that people learn best by doing, so this course gives you many opportunities to practice as you learn. You participate in large- and small-group discussions and activities, and use your own documents to assess your writing as we go. You have an opportunity to revise a document in a culminating activity, and receive coaching from the facilitator and feedback from your peers.

You receive a comprehensive manual containing practice exercises, checklists, templates and examples. You receive useful tip sheets to help you transfer the learning to your work-based writing. You also have access to online resources for post-course use.

Course outlines

Course: In-Person, 1 day

Download course outline
PDF, 94 KB

Course: Virtual, 7 hours

Download course outline
PDF, 94 KB

Course: Public Virtual, 7 hours

Download course outline
PDF, 79 KB

Coaching: In-Person/Virtual, TBD

Download course outline
PDF, 70 KB

Course FAQs

Wavelength’s low participant-to-instructor ratio ensures that each participant receives individual feedback and coaching when necessary.

For writing and interpersonal skills courses, we recommend a 15:1 ratio to ensure no one slips through the cracks and the facilitator can provide coaching to those who need it.

For presentation skills courses, the ratio is 6:1. Participants each receive thoughtful feedback from the facilitator and from their peers on both content and delivery skills. This is essential for making a real difference, especially when presentations are high stakes.

Typically, we offer business-to-business training. Your manager or training department books a course with Wavelength for members of your team or organization. Occasionally, we also offer public open-enrollment courses to individuals so you can sign up for a session yourself.

Our course administration team works with your training coordinator to confirm participant numbers and rosters, course materials and logistics. We’re available to answer questions or troubleshoot any issues within our Learning Management System (LMS).

Two to three weeks before your course is scheduled to begin, you receive your pre-course instructions and participant materials. Your welcome email also includes an introduction to the facilitator, and you’re invited to reach out to them before the session with any questions, concerns or special requests. If you’re attending a virtual session, you also receive the meeting link and contact information for the course producer.

This question will be more relevant when we have online courses. Right now, the answer is no!

You spend your time learning new skills, putting then into practice, receiving feedback and finally applying these new skills to your own communication: a document, a presentation or a conversation. As you learn, you share your ideas, insights and feedback in large- or small-group discussions. In a virtually facilitated course, you interact with your peers in Chat or in small group breakouts.

Yes! Wavelength manuals are comprehensive, and they are an excellent post-course resource.

Participants use their manuals to practice new skills and can return to it whenever they need help preparing a high-impact document, presentation, meeting or conversation. Our manuals are:

  • 100 plus pages of examples, exercises, templates and reference materials
  • designed for self-directed learning: full of tips, examples, explanations, exercises and suggested answers. You can test yourself and practice skills you want to build
  • full of modern business writing examples and phrases
  • augmented with a list of reference books and websites if you want to learn more
  • sustainable. We provide them in an easy-to-navigate digital format with fillable fields and instant feedback. Yes, you can still have hard copies.

You also receive tip sheets that summarize the learning at a glance for an on-the-go resource.

Personal Action Plans—we recognize that taking notes is a powerful way to cement the learning and we encourage you to update your Personal Action Plans with ideas you want to use as we go.

We use several strategies to maximize learning retention. To start, we encourage learners to capture ideas on a Personal Action Plan during the course for easy post-course reference when they return to their real-world jobs.

Participants are encouraged to follow up with their facilitator for up to four weeks after the course to receive additional coaching.

Also, to make it easier for graduates to retain and implement new skills and processes, we provide a Learning Booster Program. We send graduates six post-course micro learning emails, each containing a communication strategy and a quick practice activity. We send five boosters over five weeks. In the last week, we send a six-week post-course survey that asks participants about changes in their skill level, and we share the survey results with managers. Once the Learning Boosters are finished, we send graduates a monthly blog to continue reinforcing the learning.

We also provide follow-up coaching for individuals who want in-depth help, and refresher courses for groups who want to review content together.

We encourage managers to participate in training with their teams. This allows everyone to share a common language and criteria. We can also add a short session for managers, teaching them how to coach their direct reports, helping them become better independent writers.

Before most courses, we provide you with a pre-course survey so you can tell the facilitator about your communication needs, share what you would like to work on, and ask any questions you have. We often ask you to bring in a project to work on so you can apply your new skills and get some real work done while you learn. And we may ask to complete some pre-reading, which usually takes about 10 minutes, to save everyone’s time during the course.

You don’t need to turn your video on, but we encourage it.
To optimize your interactive experience, we may ask you to turn on your video during the session—if you can. We’d love to see you but understand that video-sharing isn’t always possible. We are happy to have you join us in whatever form works for you.

Yes. We take evaluation seriously: It is how we judge ourselves and continue to grow.

We provide a post-course evaluation after every course, asking participants to assess the effectiveness of our training and we share a summary report with you. We also ask our facilitators to evaluate us.

Our evaluation tools quantify both skill sets and behavior transfer. We are interested in measuring actual learning and application of new skills in the workplace, not just in finding out if participants liked our courses.

Just ask, and we provide them.

When we send you your pre-course email, you are invited to complete a questionnaire and are welcome to ask your facilitator questions. During the course, you have full access to your facilitator. You also have access to your facilitator for four weeks after your course ends.

For virtual courses, you need a computer with internet, camera and microphone. Although it’s possible to join virtual sessions on other devices, we recommend a computer or laptop for an optimal learning experience. For in-person courses, you only need your course materials.

Yes, you can add as many as you like to a public course. If you have more than three people who need this training, it might be more cost effective to provide an in-house course.

Delivery methods

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Course, In-Person

Learning in-person is a hands-on experience. You can ask the facilitator questions directly, and you have a whole room full of opinions and knowledge to draw from. You benefit from having organic conversations and building relationships, while enhancing your learning experience and boosting retention.

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Course, Virtual

Learning virtually means all learners are at their computers, learning together in real time and led by a facilitator who is also remote. Technology makes it easy to interact using chat and breakout rooms. A virtually facilitated course is time- and cost-effective and gets excellent results.

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Coaching, In-Person/Virtual

Work one-on-one with a coach with a customized curriculum that targets only your needs. Coaching is designed to maximize the results that are most important and the program is created after a detailed assessment.

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Course, Virtual & Public

Do you have only one or two people who need training? If so, consider our public courses, offered a few times a year. They include individual learners from different organizations. Public courses are practical, cost effective, with great learning outcomes. If this sounds like a good solution, reach out and we’ll let you know upcoming dates.

What people are saying

If you are seeking an efficient but thorough approach to improving your written communication skills, this course is the answer.

Alectra 2022

People of all skill levels can gain something from this course; easily applicable to everyday work.

Cigna 2021

The basics every writer needs to know to be successful.

DotDash 2021

Very informative, practical course with a great, engaging and charismatic facilitator.

Ernst and Young (EY) 2021

The subject matter was really easy to follow along and was engaging. The material covered met the learning objectives I had coming in and was relevant to my job.

Hydro One 2021

This course provided me with useful information to improve my writing, and as such, I look forward to participating in other courses of a similar nature to improve other business skills.

RBC 2022

I came into this course with specific things I wanted to improve with respect to my writing. I have learned such useful tips and tricks to target those areas and more.

York Region 2022

My understanding and application of writing tools, tips, and tactics have been strengthened after completing this course.

City of Hamilton 2022

Enterprise clients

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Ready to book the course?

Find out how our writing, presentation and meeting skills workshops can help improve communication, productivity and effectiveness.

Allie Sellers

Sales Coordinator


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