• Course: In-Person, 1 day
• Course: Virtual, 7 hours
• Coaching: In Person/Virtual, TBD

Skilled writers create better documents in less time. Better emails and proposals mean stronger relationships with your customers, and better internal communication means more effective and efficient decision making.

Full course details

• Course: In-Person, 1 Day
• Course: Virtual, 7 hours
• Coaching: In Person/Virtual, TBD

Senior executives don’t have time to dig through long documents to find conclusions and recommendations. They need to know the key issues, outcomes, solutions, payback and costs—and they want that information fast.

Full course details

• Course: In-Person, 2 days
• Course: Virtual, 12 hours
• Coaching: In Person/Virtual, TBD

Skilled writers can create effective documents quickly. Better emails and proposals mean stronger relationships with your customers, and better internal communication means more effective and efficient decision-making.

Full course details

• Course: In-Person, 1 day
• Course: Virtual, 7 hours
• Coaching: In Person/Virtual, TBD

Audit report writers need to know how to write clear, effective reports to help organizations identify and manage business risks. Participants leave this workshop with usable skills for writing effective internal audit reports that clearly identify risks and spur management to act.

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• Course: In-Person, Half-day
• Course: Virtual, 4 hours
• Coaching: In Person/Virtual, TBD

No matter how good you are at what you do, documents with grammar mistakes erode your corporate and personal credibility. This fast-paced course helps you learn how to correct the mistakes you make.

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• Course: In-Person, 1 day
• Course: Virtual, 7 hours
• Coaching: In Person/Virtual, TBD

Many aspects of our working life are necessarily complex—but our writing doesn’t need to be. Too often, documents full of complex language, jargon and convoluted sentences make reading and understanding unnecessarily difficult. Readers appreciate information presented in plain language, which means they can understand and take action after one read. A good writer can convey a complex message simply without compromising the message itself.

Full course details

• Course: In-Person, 2 days
• Course: Virtual, 12 hours
• Coaching: In Person/Virtual, TBD

Customer-focused proposals can help win new business and secure additional contracts. As such, the ability to craft winning proposals is critically important for many business professionals.

Full course details

• Webinar: Virtual, 60 minutes
• Speaker Sessions: In-Person, 90 minutes

It’s a fact of life that people judge you when you make grammar mistakes in your writing or speech. If you want to enhance your credibility and gain respect, learn how to fix the most common mistakes that even good communicators make.

Full course details

• Webinar: Virtual, 90 minutes
• Speaker Sessions: In-Person, 90 minutes

In today's fast-paced and digitally driven business environment, effective communication is more critical than ever. It can be challenging to keep up with the increasing demands of constant connectivity and the need for clear, concise, and impactful communication. While generative AI promises to save time by acting as writing partner, many people find it cumbersome, confusing and time consuming.

Full course details

• Course: In-Person, 1 day
• Course: Virtual, 7 hours
• Coaching: In Person/Virtual, TBD

Do you receive too many unnecessary emails? Are you tired of emails that are long and rambling? Are you fed up with too much back and forth? In spite of these typical problems, email is here to stay. It’s cost effective, and easy to use. It lets us instantly reach readers who are far away, and email makes it cheap and easy to distribute large documents.

Full course details

• Speaker Sessions: In-Person, 90 minutes
• Webinar: Virtual, 90 minutes

Email messages are so easy to send that many of us send way too many, way too often, with too little care. This practical 90-minute course teaches you how to use email with courtesy and respect.

Full course details

• Webinar: Virtual, 60 minutes
• Speaker Sessions: In-Person, 90 minutes

You’re not imagining it—you are sending and receiving more emails than ever thanks to working remotely. As we rely more and more on email communication, it’s more important than ever to write emails quickly and make sure they hit the mark.

Full course details

• Course: In-Person, 1 1/2 days
• Course: Virtual, 9 hours
• Coaching: In Person/Virtual, TBD

Good reports and recommendations move projects forward and help readers make the best decisions. They can be challenging to write, since it’s easy to get bogged down in all the data you want to convey.

Full course details

• Course: In-Person, 1 1/2 days
• Course: Virtual, 9 hours
• Coaching: In Person/Virtual, TBD

Good reports to council enable councillors to make the best decisions. While staff writers have deep technical knowledge, they are often unable to communicate key issues and recommendations clearly and simply to a busy, non-technical reader. Too often councillors must read stacks of reports that are rambling and unclear.

Full course details

• Course: In-Person, 1 day
• Course: Virtual, 7 hours

Compelling business cases are clear, concise and persuasive. Use effective tools and techniques to build business cases that help stakeholders make the best decisions.

Full course details

• Course: In-Person, 1 1/2 days
• Course: Virtual, 9 hours
• Coaching: In Person/Virtual, TBD

Good reports and recommendations move projects forward and help readers make the best decisions. They can be challenging to write, since it’s easy to get bogged down in all the data you want to convey.

Full course details

• Course: In-Person, 2 days
• Course: Virtual, 12 hours
• Coaching: In Person/Virtual, TBD

As business grows more complex, the processes that support it become equally complex. When processes are either undocumented or when procedures are poorly written, your organization cannot confidently maintain the quality your clients or regulators require. On the other hand, when procedures are clear and easy to follow, you can be confident anyone can perform them consistently.

Full course details

• Course: In-Person, 1 1/2 days
• Course: Virtual, 9 hours
• Coaching: In Person/Virtual, TBD

Good reports and recommendations move projects forward and help readers make the best decisions. They can be challenging to write, since it’s easy to get bogged down in all the data you want to convey.

Full course details

• Course: In-Person, 2 days
• Course: Virtual, 12 hours
• Coaching: In Person/Virtual, TBD

If you’re like most people, you probably dread having to present to a group. But presentations are here to stay—they’re a great way to share information, generate discussion and motivate your audience to act. Strong presentation skills build your credibility, make a positive impression, and play a big part in your personal and organizational success.

Full course details

• Course: In-Person, 2 days
• Course: Virtual, 12 hours
• Coaching: In Person/Virtual, TBD

Presenting to the C-suite and other executive audiences can intimidate even the most polished presenter. You must speak decisively about strategic issues and demonstrate confidence in your recommendations. You need above-average delivery skills to get your message across quickly and clearly, and you need to be able to think on your feet when challenged or questioned.

Full course details

• Course: In-Person, 2 days
• Course: Virtual, 12 hours
• Coaching: In Person/Virtual, TBD

Scientists need to speak with confidence to sound credible and convey the significance of their findings. They may also need to present scientific material to non-scientific audiences. This course teaches you how to develop content, speak confidently, interact meaningfully, and use PowerPoint and other visual support.

Full course details

• Course: In-Person, 2 days
• Course: Virtual, 12 hours
• Coaching: In Person/Virtual, TBD

Presenting technical information can be challenging, especially when the audience is non-technical or from a different area of expertise. This course focuses on developing your content, speaking confidently, interacting meaningfully, and using visuals.

Full course details

• Course: In-Person, 1 day
• Course: Virtual, 7 hours
• Coaching: In Person/Virtual, TBD

Delivering presentations that engage audiences and convey a clear, persuasive message can be a challenge for any presenter. Strong presentation skills build your credibility, make a positive impression, and play a big part in your personal and organizational success.

Full course details

• Webinar: Virtual, 90 minutes
• Speaker Sessions: In-Person, 90 minutes

Presenting to the C-suite and other executive audiences can intimidate even the most polished presenter. To engage busy executives, you need to get to the point quickly. To be persuasive, you need to understand your audience so you can demonstrate the benefits of your recommendations from your audience’s point of view.

Full course details

• Webinar: Virtual, 90 minutes
• Speaker Sessions: In-Person, 90 minutes

It can be challenging to present complex information to your audience in an engaging way. Good presenters know how to draw attention to key elements and how to bring potentially dry content to life.

Full course details

• Webinar: Virtual, 90 minutes
• Speaker Sessions: In-Person, 90 minutes

Good presenters know that preparation is the key to success.

Full course details

• Webinar: Virtual, 90 minutes
• Speaker Sessions: In-Person, 90 minutes

Most of us dread having to speak in public, especially when given little or no time to prepare. You can reduce your stress level and improve your professional image by using a simple process so you respond with confidence.

Full course details

• Webinar: Virtual, 60 minutes

Listeners tune out when virtual presentations and meetings are boring or impersonal. To engage their audience, presenters need to adapt their in-person presentation skills to the unique needs of the virtual world.

Full course details

• Webinar: Virtual, 60 minutes
• Speaker Sessions: In-Person, 60 minutes

Our digital world is busy, and it’s easy to feel overwhelmed by information. How can we cut through the noise and communicate effectively? The short answer: storytelling. Research tells us people learn by relating a story to their own experience. Stories bring people together, build relationships, and create context.

Full course details

• Course: In-Person, half-day or one day
• Course: Virtual, 4 hours

Successful business professionals understand the importance of cultivating their brand and they build their brand with clarity, consistency and authenticity.

Full course details

• Webinar: Virtual, 60 minutes
• Coaching: In Person/Virtual, 90 minutes

If you’re like most people, you probably dread having to present to a group. But presentations are here to stay—they’re a great way to share information, generate discussion and motivate your audience to act. Strong presentation skills build your credibility, make a positive impression, and contribute to your personal and organizational success.

Full course details

• Course: In-Person, 1 day
• Course: Virtual, 7 hours
• Coaching: In Person/Virtual, TBD

Consider how many crucial conversations you have in an average work week. Do you struggle with difficult conversations? Are you confident that all your important conversations are productive and strengthen your relationships? If you would like to be confident that all your key conversations achieve your goals, this course is for you.

Full course details

• Course: In-Person, Half day
• Course: Virtual, 3 hours
• Coaching: In Person/Virtual, TBD

Busy people appreciate meetings that are well organized and efficiently run. Yet many of us feel our time is wasted in meetings that are poorly planned and executed.

Full course details

• Course: In-Person, 1 day
• Course: Virtual, 7 hours
• Coaching: In Person/Virtual, TBD

Busy people appreciate meetings that are well organized and efficiently run. Yet many of us feel our time is wasted in meetings that are poorly planned and executed. In this course, you learn how to plan, lead and contribute to meetings that are shorter and more productive to make the best use of everyone’s time.

Full course details

• Webinar: Virtual, 60 minutes
• Speaker Sessions: In-Person, 90 minutes

Consider how much time you spend having conversations in an average work week. Are you confident that all your communication is productive and strengthens your relationships? If you would like to ensure you spend less time clarifying messages and more time getting work done, this webinar is for you.

Full course details

• Webinar: Virtual, 60 minutes
• Speaker Sessions: In-Person, 90 minutes

Busy people appreciate meetings that are well organized and efficiently run. Yet many of us feel our time is wasted in meetings that are poorly planned and executed. In this webinar, you learn tips to plan, lead and contribute to meetings that are shorter and more productive to make the best use of everyone’s time.

Full course details

• Course: In-Person, 2 days
• Course: Virtual, 12 hours
• Coaching: In Person/Virtual, TBD

As an internal trainer or facilitator, you need to know more than just your content. You also need to be an engaging instructor, a masterful facilitator and a polished speaker.

Full course details