Business Writing Essentials

About this course

In-person (1 day)
Virtual (modular, 7 hours)

Skilled writers can create effective documents quickly. Better emails and proposals mean stronger relationships with your customers, and better internal communication means more effective and efficient decision-making.

This course shows you how to address the needs of your readers and how to write emails and short reports that are clear, concise, correct and professional.

Download course outline (in-person)

Download course outline (virtual)


Who should enroll

This seven-hour course is for anyone who writes emails or short reports to colleagues or external clients. We recommend up to 15 participants. 

What you learn

In this course, you will learn to:

  • use a consistent process and framework to quickly generate and organize content 
  • decide what information and how much detail to include  
  • state your main point clearly up front, and ask readers for action  
  • make your structure scannable 
  • energize your writing by using a clear, concise style
  • use positive tone to build and maintain good relationships

What to expect

We know that people learn best by doing, so this virtual course gives you many opportunities to practice as you learn. You participate in large- and small-group discussions and receive coaching from your peers and the facilitator. This course combines self-directed and virtual learning with workshopping sessions. The facilitator is available to answer questions and provide guidance and coaching. You use your own documents to assess your writing as we go, and you have an opportunity to revise a document in a culminating activity. 

You receive a comprehensive digital manual containing exercises to provide practicechecklists, templates, and examples. You also receive handy tip sheets to help you transfer learning to your work-based writing. You also have access to online resources for post-course use.