Instructor-Led and On-Demand
When you have a large team spread across different locations, our interactive instructor-led and on-demand training options are a great alternative to in-person workshops. These fast-paced sessions provide participants with tips, techniques and strategies for improving their business communications.
Choose from our existing virtual training and online learning options below. We are also pleased to customize our training to meet the specific needs of your target audience.
Learn subject-verb agreement, noun-pronoun agreement, how to be gender neutral. Learn best practices for using apostrophes, commas and semicolons.
A writing course that covers it all. Learn to meet the needs of your readers and write emails and short reports that get to the point, and are clear, correct and concise. Also, learn how to give bad news diplomatically and make persuasive recommendations.
Learn how to write and edit user-friendly procedures that lead to higher quality, fewer errors and greater compliance with regulatory bodies.
This virtual plain language writing course shows you how to simplify your writing so all readers can understand and act on it with ease.
Develop the skills you need to convey bad news with diplomacy and persuasive recommendations to executives.
Learn the business writer’s essential tool kit. It’s perfect if you want to learn how to get to the point and write emails and short reports that are clear, concise and readable.
This course shows you how to write complex documents that are easy for readers to understand and act on. It provides strategies and techniques to ensure your audit reports, recommendations, and project updates are clear, concise and persuasive.
This flexible workshop is for anyone who writes emails. It will help you structure, compose, and send emails that get right to the point while getting the responses you need.
This webinar clearly lays out the principles of email etiquette and teaches you how to use email with courtesy and professionalism.
Learn how to write complex documents that are easy for readers to understand and act on. It provides strategies and techniques to ensure your reports are clear, concise and persuasive
This email writing course shows you when email is the best way to communicate and when to avoid it. Learn to write messages that are concise and to the point, and ensure your messages are clear and easy to respond to.
This course provides strategies and techniques to ensure your policy reports, recommendations and project updates are clear, concise, and persuasive.
In this webinar, learn to assess your audience’s needs, quickly generate and draft content, apply a reliable framework to quickly shape your message, and design visuals that enhance your message.
Engaging the audience and conveying a clear, persuasive message is challenging for any presenter. You leave with the ability to give presentations that capture your audience’s attention and motivate them to act.
Learn how stories put life into your communications, giving you a much better chance of keeping your audiences engaged.
Learn the skills you need to field questions and speak off-the-cuff in meetings, presentations, and conversations.
It’s important to present with impact and confidence to achieve your business goals and advance your career. Learn the strategies and method you need to write a clear presentation; and engage, persuade and impress your audience every time.
This course focuses on four pillars of presentation excellence: developing the right content, speaking confidently, interacting meaningfully, and using PowerPoint and other visual support.
Audiences tune out when virtual presentations and meetings are boring or impersonal. To engage, presenters need to adapt their in-person presentation skills to the unique needs of the virtual world. If you want to improve your own virtual presentation skills, this course is for you.
Scientists need to speak with impact and confidence to sound credible and convey the significance of their findings. They may also need to present scientific material to non-scientific audiences. You leave this three-part course with noticeably enhanced presentation skills and more confidence in your ability to speak in front of groups.
This course helps you plan and deliver strategic presentations that meet the expectations of your executive-level audiences.
This virtual course helps you plan and write content for your presentations that is clear, persuasive and interesting. You take away a process and a framework you can use to prepare any business presentation.
Given the amount of time we spend in meetings, we need to make them work better. This workshop helps you minimize the number of meetings you have, keep them shorter and make them more productive.
This course teaches the skills needed to deliver anything from 1 one-hour webinar to a multi-day course in both virtual and in-person instructor-led modalities.
Learn the listening and speaking skills needed to communicate clearly and concisely in one-to-one and small group conversations.
Our virtual approach
We take a practical approach and encourage participants to get work done while they learn. They use our techniques to plan and write a document or presentation on a topic of their choice. In this way, participants use their new skills before they leave the course so they can confidently apply them back at work. In addition, they bring samples of their own documents and presentations to privately assess their strengths and weaknesses. Then, with input from their course leader and peers, they set specific goals for change.
All our virtual courses can be tailored by including customized examples and exercises.
What to expect
Learning online is exhausting. We use Zoom and take full advantage of its interactive capabilities. We incorporate Chat, Polls, Breakout Rooms, Annotation and Hand Raising. Our participants are engaged with activities that help them learn and keep them engaged.
A variety of learning methods
Participants won’t listen to boring lectures all day. They can expect mini-lectures, interactive activities, self-directed learning, private reflection, and workshopping to give and receive peer feedback.
Our facilitators respect the knowledge and skills participants bring to the workshop. They draw knowledge from the group and provide additional information or expertise as needed. We encourage participants to answer questions from their own experiences. And when our facilitators share, they use real-life examples and personal stories to reinforce the learning.
Build a common language
As a result of our writing training, learners return to work with a common language and a set of criteria that define good writing. They reinforce these criteria and language by giving each other feedback during the workshop. By sharing this language and criteria, your employees have a bond that can encourage ongoing improvements and lasting organizational change.
A safe environment
We know people are sensitive about their writing skills. Our facilitators are adult-learning specialists who are skilled at setting a supportive environment that encourages participants to share. We respect the knowledge learners bring to the workshop and never publicly critique documents.
Materials you’ll use long after the workshop is over
Our participants learn from materials that help them in the virtual classroom and support them back on the job. Takeaway materials include:
- A digital manual that includes templates, examples and checklists
- Digital and fillable job aids for quick reference
- Additional online writing resources
How you benefit from better communication skills
Projects move forward
Readers get the information they need to make the best decisions and move projects forward.
Readers actually read and listen
Readers are attracted to documents and presentations that capture their attention, state the purpose up front, and include just enough detail, including benefits.
Your credibility grows
Good communicators display their competence, attitude and professionalism through the words they choose, the content they include and the design of their presentation or document.
Your team saves time by using a reliable process to produce better quality messages in less time; audiences save time when documents, presentations and conversations are clear.
Misunderstandings and errors decrease
When messages are easy to understand, people make fewer costly mistakes.
Relationships grow stronger
Good communicators anticipate and satisfy their audience’s needs and make them feel valued and respected.