Writing Skills

Do You Get It?

business writing by Brittany Moor

I was recently talking to a new client about writing skills training for their team. Her organization had run similar training before, and she told me it could have included more detail. So of course, I asked her to tell me more! She said she was looking for a more targeted approach this time. So, I asked again: “Tell me more. What does a targeted approach look like to you?”  Read more

Further Reading for Writers

books about business writingby Jody Bruner

We’re updating our annotated list of references in our writing skills manual and thought you may find some inspiration. Below you’ll find a collection of some of our favorite books that explore everything from ESL grammar to texting and email. Read more

Dealing with Difficult Digital Conversations 

digital conversationsby Brittany Moor

In today’s digital world, more and more of our conversations are happening through a screen. Between emails, texts, instant messages and social media, we often struggle to convey tone and meaning with just our words. Read more

Help Me, Don’t Assist Me!

by Jody Bruner

In business, we’re often offering or asking for help. But in your communications, do you offer to assist instead? Read more

How to Make Important Information Stand Out

by Jody Bruner

Business readers are impatient and often scan when they read, so writers need strategies to make important information leap off the page. Read more

Technical Writing: Infographic

Click here for a downloadable PDF

Flipping the Scientific Method

by Brittany Moor

I studied science in university, and I had to write a lot. My university experience was filled with lab reports, research papers, formal and informal scientific presentations, proposals, essay questions… the list goes on. To achieve top marks, I was taught that my writing method should mimic the scientific method: present my conclusions and recommendations at the very end of my document. When I started working in the real world, I began to realize this method didn’t work as well as I thought, and I struggled to present myself as a credible professional. Read more

Plain Language for Better Written Communication

written communication skillsby Lesley Nevills

Have you ever had to read a message several times just to understand it? We’ve all been on the receiving end of emails like that, and our impulse is to hit delete. But what if that email includes information you need, or it comes from someone you can’t ignore?

Many writers fall into the trap of writing in a vague and bureaucratic style because they think it makes them sound more formal or professional, but it confuses and challenges the reader. So, if you don’t want your readers to hit delete, use a modern written communication style that engages your reader with a friendly, conversational tone. To be effective, let your human voice come through.

Who would you prefer to work with – Writer A or Writer B? Read more

PBW: An Instructional Design Story

by Jody Bruner

Wavelength is the result of merging two communication skills training companies, IWCC and BrunerBiz. In 2017, we blended our two flagship business writing courses (IWCC’s High Impact Business Writing and Bruner’s Effective Business Writing) to deliver a course that combines the best of each: Professional Business Writing. Creating this new workshop was a great learning experience, and everyone—our team and clients who have piloted the course—is happy with the results.  

This is an instructional design story, in which we share how this redesign revealed what each workshop assumed about the learner, and about reconciling two different approaches to writing.  

Different assumptions about our learners  Read more

Communicating Out: Technical to Non-Technical

 

 

Jody Bruner from Wavelength and David Donaldson from TidalShift, experts in project management, team up to discuss one of our most asked about topics: communicating to non-technical people.

 

Transcription: Read more