Meeting Skills

Listening Skills for Effective Communication

listening skillsby Rachel Eidan

We can all be more effective communicators by using our ears more than our mouths. Be honest, how much have you ever learned listening to yourself talk?

We often think that good communicators are good speakers; however, the most powerful communicators have excellent listening skills. Of course, there are some tips of effective communication that extend beyond simply listening, although this element is absolutely crucial. Many people take the skill of listening for granted. You have ears, so you listen all the time, right? But you need to ask yourself how well you listen. Read more

5 Tips for Giving Bad News Well

how to give bad newsby Leigh Geraghty

Whether you need to refuse a customer’s insurance claim or decline an employee’s request for vacation, delivering bad news is one of our toughest writing challenges. How do you deliver a clear message, without damaging your business relationship?

If you’re faced with delivering a bad news message, an indirect approach can help to ease your reader into the bad news.

Follow these 5 simple steps to write a difficult message using the indirect approach: Read more

We need to talk. Love, your webcam


Video conferenceby Amanda Bergen

In this digital age, video is king. It promises a more engaged audience and faster, more effective delivery of your message. But are you and your team making the best use of video capabilities when you turn on your webcams? Surveys and statistics show that most employees are allergic to their webcams, but if they use video conferencing effectively when communicating virtually, they can increase engagement, build trust, and speed up decision making. It’s not enough to know how to turn the webcam on—you also need to develop a new skill set to present yourself, and your ideas, in the best possible way. After all, if it came naturally we would all be vying for the anchor desk on Good Morning America.

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Positive Tone: It’s How You Say It

positive tone

by Leigh Geraghty

When asked about their business writing challenges, many of our workshop participants say they have trouble with the tone of their message. Tone is how you describe the emotional quality of writing. It reflects the writer’s attitude towards the reader, and affects how the reader will respond. Writers tend to put a lot of effort into sounding competent and professional, but aren’t always sure how to create a positive tone.

Three choices for tone

When it comes to tone, you have three choices: positive, negative or neutral.

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Four Tips for a Successful Sales Meeting

by Leigh Geraghty

If you ever have to sell a product or service to internal or external prospects, you will find yourself at sales meetings or having to give presentations. I’ve learned that to be successful at selling, you need to “shut up and listen.” An effective sales meeting or presentation should be a dialogue or conversation, and in the spirit of dialogue, you should talk less than half of the time. You need to get your prospects talking, listen to what they have to say, and then respond in a way that shows you were listening. Read more