Do You Get It?

business writing by Brittany Moor

I was recently talking to a new client about writing skills training for their team. Her organization had run similar training before, and she told me it could have included more detail. So of course, I asked her to tell me more! She said she was looking for a more targeted approach this time. So, I asked again: “Tell me more. What does a targeted approach look like to you?”  Read more

Should You be Branding Yourself?

branding yourselfby Leigh Geraghty

Most of us understand the benefits of branding our business-it helps build recognition, credibility, customer loyalty and a competitive edge. But what about branding yourself? What is personal branding, and why is it an increasingly important area of employee development?

Personal branding is how you define and portray yourself as a person and a business professional. Your brand expresses your interests, talents, personality, and expertise. It portrays the person you are and the person you want others to see. You want to make sure that you are using a custom SEO for your brand to hone in on the target customers that you ideally need for your business, for example, if your brand was of luxury items like furniture, then you would look into seo for luxury brands and how it can help you. Read more

How to Create Your Own Email Protocol

email protocolby Rachel Eidan

Are your team’s email practices inconsistent, causing confusion and miscommunication? This is an issue we hear about often from our clients. Although we teach teams to write effective emails, improve etiquette, and communicate strategically, some groups still need help with fundamental conventions. If this sounds like your team, try creating your own company email protocol. Here’s a quick how-to: Read more

Listening Skills for Effective Communication

listening skillsby Rachel Eidan

We can all be more effective communicators by using our ears more than our mouths. Be honest, how much have you ever learned listening to yourself talk?

We often think that good communicators are good speakers; however, the most powerful communicators have excellent listening skills. Of course, there are some tips of effective communication that extend beyond simply listening, although this element is absolutely crucial. Many people take the skill of listening for granted. You have ears, so you listen all the time, right? But you need to ask yourself how well you listen. Read more

3 Tips for Writing an Effective Performance Review

performance review

by Alan De Back

The end of the calendar year is when many organizations start their performance review process. Both employees and managers often find the process confusing, frustrating, and demotivating. Whether employees are writing their self-review or managers are writing their supervisory reviews, many struggle with what to write and how to write it. If they’re not careful, managers can lose the opportunity to not only improve their team members’ performance but also improve their relationships and communication channels.

Here are three tips to help you in the performance review process:

Always provide specific examples. 

Simply writing “I am a great employee” or “Tom did a great job” is not enough.  You need to give specific examples Read more